Our Commitment to Protecting
Your Information
At 7kbet, your personal data privacy is our highest priority. This policy describes in detail how we manage your information.
Introduction & Scope
7kbet is a trusted online casino and betting platform serving players in Bangladesh. We place the utmost importance on our users' privacy and are fully committed to keeping their personal information secure.
This privacy policy ("Policy") describes how 7kbet collects, uses, discloses, and protects your personal information. This Policy applies to the 7kbet website, mobile application, and all services we provide.
By using our platform, you are consenting to the terms described in this Policy. If you disagree with any part of this Policy, we ask that you refrain from using our services. For any questions or concerns, please contact our support team.
Information We Collect
7kbet collects information from you for various purposes. The types of information we collect are described in detail below.
2.1 Identity Information
When you register an account with 7kbet, we collect the following information:
- Full name and date of birth
- Email address and mobile number
- Residential address
- National ID card or passport number (for identity verification)
- Photos and scans of identity documents (where applicable)
2.2 Financial Information
To process transactions, we may collect the following information:
- bKash, Nagad, Rocket, Upay account numbers
- Bank account details (for bank transfers)
- Deposit and withdrawal history
- Transaction amounts and dates
2.3 Usage Information
The following information may be collected automatically while you use the platform:
- IP address and device information
- Browser type and version
- Pages visited and click history
- Session duration and activity
- Betting history and gaming activity
- Information collected through cookies and similar tracking technologies
Purpose of Data Use
7kbet uses your information only for specific and legitimate purposes. We process your personal information for the following reasons:
Account Management
To create, verify, and manage your account. This information is essential for confirming identity and preventing multiple accounts.
Transaction Processing
To process deposit and withdrawal requests and to ensure the security of financial transactions. For seamless money transfers via bKash, Nagad, Rocket, Upay, and bank transfer.
Customer Support
To assist you through 24/7 live chat and email. Your information is used to ensure quick resolution of your complaints and questions.
Security & Fraud Prevention
To prevent unauthorized access, fraud, and money laundering. Information is analyzed to maintain the overall security of our platform.
Responsible Gaming
To monitor gaming habits and ensure responsible gaming. To identify risky behavior and provide timely support.
Service Improvement
To improve user experience and develop new features. Information is analyzed to make our platform easier and more effective.
Data Sharing & Disclosure
7kbet never sells your personal information to third parties. However, in certain specific cases we may share information on a limited basis.
4.1 Service Provider Partners
We work with trusted third parties to operate our services, such as payment processors, technology partners, and game software providers (e.g., Pragmatic Play, Evolution Gaming, JILI, PG Soft, Spribe). These partners only receive access to the information necessary to provide their specific services and are bound by confidentiality agreements.
4.2 Legal Obligations
We may disclose information in response to a court order, legal process, or a lawful request from a government authority. Information may also be shared as necessary to comply with fraud investigations or anti-money laundering laws.
4.3 Business Transfers
In the event of a merger, acquisition, or asset transfer, your information may be transferred to the new ownership. In such cases we will notify you in advance, and your information will remain under protection equivalent to this Policy.
4.4 With Your Consent
For any purpose other than those listed above, we will obtain your explicit consent before disclosing your information.
Cookies & Tracking Technology
7kbet uses cookies and similar technologies to improve your experience and to operate our services effectively.
5.1 Essential Cookies
These cookies are necessary for our website to function properly. They are used to maintain your login session, ensure security, and provide basic functionality. These cookies cannot be turned off because the site will not work without them.
5.2 Functional Cookies
These cookies are used to remember your preferences and provide a personalized experience — such as language preferences, device settings, and information about previous activity.
5.3 Analytical Cookies
These cookies are used to understand how our services are being used. This information helps us improve our platform and make your experience smoother.
You can control or delete cookies through your browser settings. However, disabling certain cookies may cause some features of 7kbet to not work properly.
Data Security Measures
7kbet applies industry-standard security technologies and practices to keep your information secure.
SSL Encryption
Our entire platform is protected by SSL/TLS encryption. All data transmitted between you and our servers remains fully encrypted.
Secure Data Storage
Your information is stored on secure and protected servers. Sensitive data such as passwords is stored in encrypted form and is never readable in plain text.
Access Controls
Only authorized staff can access your information. Their access is strictly monitored and regular security reviews are conducted.
Continuous Monitoring
Our security team monitors our systems 24/7. Immediate action is taken when unusual activity is detected.
While we make every effort to protect your information, we cannot guarantee that data transmission over the internet is completely secure. However, we are committed to taking swift action and notifying you in the event of any security breach.
Data Retention Period
7kbet retains your information only for as long as necessary. The retention period depends on the type of information and the purpose for which it is used.
7.1 Active Account Information
While your account is active, we retain all of your account information. This information is necessary for providing services, support, and security.
7.2 Closed Account Information
Even after an account is closed, certain information may be retained for a set period to comply with legal obligations, anti-money laundering regulations, and applicable laws. Transaction records and identity verification documents fall into this category.
7.3 Marketing & Communication Data
If you opt out of our marketing communications, we will record your preference and retain the necessary information to avoid unwanted contact in the future.
Your Rights
You have certain rights regarding your personal information. 7kbet respects these rights and is committed to helping you exercise them.
8.1 Access
You may request a copy of the personal information we hold about you. We will respond to this request within a reasonable time.
8.2 Correction
If your information is incorrect or incomplete, you may request a correction. Some information can be updated directly from your account settings.
8.3 Right to Deletion
In certain circumstances you may request that your information be deleted. However, if there are legal obligations or legitimate business reasons, it may not be possible to delete all information.
8.4 Objection to Processing
You may object to the processing of your information for certain purposes, particularly for marketing communications. Once you raise an objection, we will stop processing your information for that purpose.
8.5 Data Portability
You may request your information in a structured, commonly used format. This right applies only to information you have voluntarily provided.
To exercise these rights, please contact our support team. We will process your request as quickly as possible.
Protection of Minors
Age Verification
7kbet strictly provides services only to those aged 21 and above. We verify age during the registration process and do not allow minors to create accounts.
Unintentional Collection
We do not knowingly collect personal information from anyone under the age of 21. If we learn that a minor is using our platform, we will immediately close that account and delete the associated information.
Information for Parents
If parents believe their minor child is using our platform, please contact our support team immediately. We will take swift action.
Changes to the Policy
7kbet may update this privacy policy from time to time. For significant changes, we will notify you by email or through the platform.
10.1 Notice of Changes
We will notify you before any significant changes to the Policy take effect. The date of the change and the sections that have been modified will be clearly identified.
10.2 Meaning of Continued Use
Continuing to use our platform after a policy update means you are considered to have consented to the updated policy. If you disagree with the changed policy, please contact us or stop using the platform.
Contact & Complaints
If you have any questions, comments, or complaints about this privacy policy, please get in touch with us.
Customer Support
Our support team is available 24/7 to serve you. Support is available in both Bengali and English.
- Live Chat: 24/7 instant support through the platform
- Email: [email protected]
Related Policies
Please read the following pages for our complete policies:
- Terms & Conditions — Complete terms for using our services
- Responsible Gaming — Guidelines for safe and healthy gaming
- FAQ — Answers to common questions
For more information or support
If you have any questions about the privacy policy, our 24/7 support team is always here for you.
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